Info@australianrefundspecialists.com.au

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47 Marrbridge Road, Moorabbin Vic 3189

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0452205898

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FAQ's

1. Who is Australian Refund Specialists?

Australian Refund Specialists is a trusted company that specializes in locating and recovering unclaimed money on behalf of individuals and businesses. We handle the entire process, ensuring a hassle-free experience for our clients.

 

2. How do I know if I have unclaimed money?

Many people are unaware they have unclaimed funds. If we’ve contacted you, it means we’ve found money that belongs to you. You can also reach out to us, and we’ll conduct a free search to determine if you have any lost funds.

 

3. What type of unclaimed money do you recover?

We recover various types of unclaimed funds, including:

  • Forgotten bank accounts
  • Unclaimed government payments
  • Superannuation funds
  • Rental and bond refunds
  • Company refunds and dividends
4. Do I have to pay anything upfront?

No, we work on a “No Win, No Fee” basis. This means you only pay once we successfully recover your funds. There are no upfront fees or hidden costs.

 

5. How long does the process take?

The processing time varies depending on the type of claim and the organization holding your funds. On average, claims can take between 2 to 8 weeks. However, we always strive to recover your money as quickly as possible.

 

6. What documents do I need to provide?

To verify your identity and process your claim, we may require:

  • A valid government-issued ID (driver’s license or passport)
  • Proof of address (utility bill or bank statement)
  • Any relevant supporting documents (e.g., proof of past ownership or transactions)
7. Is my personal information safe with you?

Yes, absolutely. We prioritize your privacy and security. Your information is handled with the utmost confidentiality and is only used for the purpose of recovering your unclaimed funds.

 

8. What happens if I don’t claim my money?

Unclaimed money remains with the holding institution until it is claimed. However, in some cases, funds may be transferred to a government agency. It’s best to act quickly to ensure you receive what is rightfully yours.

 

9. What if I can’t access my old records?

If you don’t have access to old records, don’t worry! Our team can assist in verifying your claim using alternative methods. Just contact us, and we’ll guide you through the process.

 

10. How do I get started?

Getting started is simple! Contact us via our Contact Page, provide some basic details, and our team will begin the process of reclaiming your funds.

11. What is lost money?
Unclaimed Money or lost money is a term used to describe funds that have been unable to be returned to the entity they belong to. It’s easy to end up with lost funds, even the best kept records can sometimes miss something. Have you ever moved house or even opened up a new bank account? Chances are you could have money owing to you.
 
12. How do we locate you?
It’s our job to track down people with money owing to them. We use a range of methods to get in contact with you; all of which are legal and ethical. We respect your privacy and only use the details given to us by Government entities in attempts to reunite you with your lost money. We believe people should be given the chance to claim it back.
 
13. Can I do it myself?
Can and should are two very different words. Just as you wouldn’t represent yourself in court, you shouldn’t try to claim lost money yourself, unless you have the knowledge to refund it the correct way. If handled incorrectly, your money can end up in all kinds of trouble. It is better to get it done right with the professional assistance of our experienced refund consultants.
 
14. Why am I being asked for more information?
Government departments often require more identification once the claim has been submitted. Please understand that this is normal and that we endeavour to ensure that your claim is processed as swiftly as possible while adhering to Government department specifications and requirements.
15. How much is this going to cost me?
Our service does not involve any upfront fees or payments so you don’t have to worry about having to make payments you can’t afford. Our fee will vary depending on the amount that needs refunding. But please be aware that you will not have to pay a cent until your money is fully refunded. We don’t get paid unless you do, this minimises your risk and ensures you aren’t hit with fees that you can not afford.
 

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